POLICY & COMMISSION INFORMATION

GETTING STARTED!

Send 2 to 5 high-resolution photos of the pets. Photos must be clear, well angled, and with good lighting that allows details to be visible.
Discuss ideas and details about the portrait size and style you would like made. You will be given a quote and time estimate based on this information.
First deposit or full payment is sent to book your spot on the waitlist, then the work process begins!

I do NOT accept cancellations or refunds once the painting process begins.

I will not accept exchanges or returns for completed artwork. Only minimal changes will be made to completed artwork before items are shipped out.

PAYMENT METHOD

A 50% deposit or full payment of the order's total price is to be paid upfront. Orders will not be booked and the work process will not begin until a deposit is sent and confirmed. Because this deposit is used to cover supplies used, this first deposit is non-refundable once the work process begins.

Payment Methods Accepted:

PayPal
Venmo
Zelle
Cash (local pick up)

ADDITIONAL PETS OR PEOPLE

I can paint one or multiple subjects (pets or humans) within the same portrait. There will be an additional fee added to the total price per extra subject that is included to the portrait.

The extra fee price is marked like this

EXAMPLE: (+$20)

BACKGROUNDS

Paintings are made with a simple background color and style of your choice. Complex background requests may be subject to have additional charges of up to 40% of the portrait's price depending on the request and size of your portrait.

Making major changes to backgrounds once they have already been painted and we had already agreed upon the direction to take will result in extra charges.

HOW LONG IT TAKES

Turn around times depend on the chosen portrait size, the number of subjects that will be painted into the portrait, and your spot on the waitlist. When ordering, you will be given a time estimate. This is only an estimate and may be subject to change if any complications with the request arise. Most portraits are usually ready within 3-8 weeks after ordering.

SHIPPING & INSURANCE

Shipping is not included in the total cost of the painting. Locals can pick up their portraits upon completion at my location in Memphis Tennessee. Otherwise, there will be a shipping fee added to your order. This fee starts at $5 for small packages and $15 for most watercolors and acrylic canvases. Shipping fees are subject to increase depending on the package size, weight, and its destination.For multiple items in large orders, shipping can be combined. As of 2025, International Shipping is currently unavailable due to tariffs and recent shipping policy changes that have occurred. Shipments are done once a week with USPS and UPS, and take approximately 2-15 business days to arrive within the United States of America. A tracking number will be provided once shipped.

Paintings are fully insured. If any loss or damages happen during transit, your order is covered. Please reach out to me with pictures of the damaged order and package to help you file a claim.

Options after claim has been resolved

Receive a full refund (no replacement painting is made).
New replacement painting is made at no extra cost (no refund will be provided).

Having trouble deciding what you want?

Not a problem! Contact me I'll be glad to help!

Canvas Types

Pictured from top to bottom:
1. Flat Canvas Panel
2. Stretched Canvas
3. Gallery Wrap Canvas (1-inch thick)

CANVAS TYPES

FLAT CANVAS

This is the thinnest and most affordable canvas variation available. It is the most ideal for display inside of picture frames. Since these are thin, they can not stand on their own or be hung without a frame. They will require a frame or stand to be displayed.

STRETCHED CANVAS

This is the traditional canvas type that has half-inch sides and can be both framed frames or hung on its own. It can also be displayed on a stand.

GALLERY WRAP CANVAS

This is a favorite! These canvases are the most durable, being heavy-duty with 1-inch thick sides. They can be hung without a need for a frame or display stand, and can be displayed any way you like!